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Moderated by: Robert

EurAsia : Index Online Shop How to cancel a order on the online shop
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Author How to cancel a order on the online shop
SoulPleumz



private

Registered: 2014-02-21
Messages: 15
Status: Offline
 _#33552 posted 2014-02-23 @ 01:59 GMT   
As the topic has said...

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Robert





Registered: 2002-06-14
From: Bangkok
Messages: 1437
Status: Offline
 _#33553 posted 2014-02-24 @ 02:09 GMT   
You can't, but there is no need to either.
                                      .--.
          ________ ____ __  ________ /    \   _______  ___  _______
     _ __/   - __//    |  |/   ____//  \   \ /___  --|/   |/   __  |__ _
   - - --\_______/\_______|\___|---/   _\   \\_______|\___|\_______|-- - -
          -------  -------  ---   /____\_____\-------  ---  -------
                                  ------------

 Profile  pm  www    Quote
SoulPleumz



private

Registered: 2014-02-21
Messages: 15
Status: Offline
 _#33556 posted 2014-02-25 @ 09:14 GMT   
So tht's ok if I make an order but I didn't pay because of like incorrect billing information , sending option is wrong or something like that

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BytePir8



colonel

Registered: 2004-11-23
Messages: 208
Status: Offline
 _#34112 posted 2014-09-12 @ 13:36 GMT   
Hi guys
I have an order
( 169181 Thursday 21 August, 2014 USD $14.00 Pending )
I redid the order to include another item ( the new order is completed/received )
but i can't cancel/remove the pending order.

So what do i do? just leave it pending?

thanks
Byte


http://www.speedtest.net/result/2284637606.png

Don't walk on the grass dude! 
Makes it hard to toke?   hehe

peace

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Robert





Registered: 2002-06-14
From: Bangkok
Messages: 1437
Status: Offline
 _#34114 posted 2014-09-12 @ 15:17 GMT   
Yes, just leave it "pending", it's fine.
                                      .--.
          ________ ____ __  ________ /    \   _______  ___  _______
     _ __/   - __//    |  |/   ____//  \   \ /___  --|/   |/   __  |__ _
   - - --\_______/\_______|\___|---/   _\   \\_______|\___|\_______|-- - -
          -------  -------  ---   /____\_____\-------  ---  -------
                                  ------------

 Profile  pm  www    Quote
BytePir8



colonel

Registered: 2004-11-23
Messages: 208
Status: Offline
 _#34130 posted 2014-09-20 @ 11:43 GMT   
Cheers for the info Robert
Byte
http://www.speedtest.net/result/2284637606.png

Don't walk on the grass dude! 
Makes it hard to toke?   hehe

peace

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androxilogin



captain

Registered: 2006-01-02
Messages: 106
Status: Offline
 _#34371 posted 2015-01-25 @ 05:46 GMT   
I was also worried about this. I went to order something and realized it hadn't asked for my payment information. I hadn't ordered from here in years so I knew whatever was on file had to be wrong. I received an email shortly after, saw a link saying if I forgot to pay so I went there and my card issuer wasn't listed. Sorry, not to sound daft, but this is okay and I won't be billed twice, correct?

EDIT: Actually a third or fourth time? I seem to have screwed it up again. I hope I'm not causing problems here. I have a local bank (Mastercard) in the US and I'm not sure which option to use.


[ This message was edited by androxilogin on 2015-01-25 @ 05:56 GMT ]

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Robert





Registered: 2002-06-14
From: Bangkok
Messages: 1437
Status: Offline
 _#34373 posted 2015-01-26 @ 08:03 GMT   
You can use THAIEPAY or PAYSBUY for credit card payments.

The payment link is in the final "Checkout Procedure Complete!" step, it is a bold underlined link reading 'Click here to pay your order at THAIEPAY!' (or PAYSBUY depending on which you selected). Check this screenshot to see what it looks like. As you already figured out it is OK to use the payment link in the order confirmation email instead, in case you missed the link in final checkout.

We don't have any payment from you (yet), just checked. If you have more questions please send those to sales via email instead, just reply to the order confirmation email.

[ This message was edited by Robert on 2015-01-26 @ 08:06 GMT ]
                                      .--.
          ________ ____ __  ________ /    \   _______  ___  _______
     _ __/   - __//    |  |/   ____//  \   \ /___  --|/   |/   __  |__ _
   - - --\_______/\_______|\___|---/   _\   \\_______|\___|\_______|-- - -
          -------  -------  ---   /____\_____\-------  ---  -------
                                  ------------

 Profile  pm  www    Quote
androxilogin



captain

Registered: 2006-01-02
Messages: 106
Status: Offline
 _#34375 posted 2015-01-26 @ 18:00 GMT   
Thank you, much appreciated.

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Kojirow



private

Registered: 2019-01-23
From: Brasil/Rio de Janeiro
Messages: 1
Status: Offline
 _#36313 posted 2019-01-24 @ 18:59 GMT   
Hello, I'm new to the forum.
I need help.
I made two purchases in the shop, but I would like to cancel one of them.
I would like to receive purchase number 174060 and cancel the order number 174061.
Please.

Would you like to proceed?
I contacted the email requesting the cancellation and return of the value.

Is correct ?

Thank you.

(I do not speak English, I use Goole Translator, sorry for any inconvenience).

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Robert





Registered: 2002-06-14
From: Bangkok
Messages: 1437
Status: Offline
 _#36314 posted 2019-01-25 @ 14:33 GMT   
This already got sorted via email, in case anyone else wonders.
                                      .--.
          ________ ____ __  ________ /    \   _______  ___  _______
     _ __/   - __//    |  |/   ____//  \   \ /___  --|/   |/   __  |__ _
   - - --\_______/\_______|\___|---/   _\   \\_______|\___|\_______|-- - -
          -------  -------  ---   /____\_____\-------  ---  -------
                                  ------------

 Profile  pm  www    Quote
_
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